Text Messaging Privacy Statement

ASHwell values your privacy and is committed to safeguarding your personal information. We use Zoom to facilitate text messaging as part of our communication between staff. Below, we outline how your personal data is collected, used, and protected when using our text messaging services:

1. Data Collection: Although we securely store phone numbers and other voluntarily shared information, we do not plan on texting our clients.
2. Data Usage: The information collected via text messages is used solely to communicate with our staff and will not be used for marketing or shared with third parties without your consent, except as required by law.
3. Data Storage: All text messages and associated data are securely stored within Zoom’s platform, which complies with industry-standard security protocols.
4. Data Safeguarding: We take the protection of your data seriously and implement measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.
5. Data Sharing: ASHwell is committed to protecting the personal information of our clients, staff, and partners. Personal information, such as phone numbers collected for text message communications through Zoom, is never sold, rented, or shared with third parties without prior consent or a legal obligation. We do not use your phone numbers for marketing purposes. Your information will not be shared outside of ASHwell, except as required by law or with your explicit consent.
6. Your Rights: If you ever receive a text from ASHwell, you have the right to opt out at any time by replying “STOP” to any of our messages. You may also request removal or ask any questions about this privacy statement or how your data is handled by calling us directly at (512) 900-3116.

Campaign Description

Our nonprofit will use Zoom’s texting service exclusively for internal communication among staff members. The use case includes operational updates, meeting reminders, and staff announcements. Messages will be limited to internal team communication and will not involve any external clients, partners, or marketing purposes. The volume of messages will remain low.

Call-to-Action/Message Flow

Opt-in to the campaign is established during the onboarding process for new employees. As part of this process, employees provide their contact information and explicitly consent to receive text messages related to their work. This is documented in our internal communications policy, which is acknowledged and signed by all staff members. No public-facing opt-in is required, as the service is limited to internal use only.

Use Case – Low Volume Mixed

Internal communication will involve occasional messages regarding operational updates, reminders, and announcements, keeping the message volume low.

Sample Messages

1. “Reminder: The team meeting is scheduled for tomorrow at 2 PM in Conference Room A. Please let us know if you can’t make it. Reply STOP to opt out of texts.”
2. “Building maintenance update: The office will close early today at 3 PM for HVAC repairs. Please plan accordingly. Reply STOP to opt out of texts.”

Opt-Out Message

“This is an internal message from ASHwell. To stop receiving text messages, reply STOP. For further assistance, contact operations@ashwellatx.org.”

Help Message

“This is an internal message from ASHwell. For assistance, reply HELP or contact info@ashwellatx.org.”