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Position Description

Patient Navigator

Job Purpose

 The Patient Navigator works closely with patients to minimize no-show appointments, maximize patient retention, and support medication adherence. Additionally, s/he is the liaison between the clinic and pharmacies, insurance companies, and patient assistance programs. The Patient Navigator advocates for the patient to ensure that the patient receives all medication(s) prescribed by the patient’s provider. 

Duties and Responsibilities

  •  Coordinates patient appointments and maintains a system for recording patient follow-up appointments, tracking no-show appointments, and monitoring the number of active patients.
  • Keeps up-to-date knowledge on available funding resources for PrEP and other biomedical prevention and treatment interventions.
  • Coordinates with pharmacies and health insurance providers to ensure that all patients are able to access affordable medication. This includes, but is not limited to, prior authorizations, insurer records requests, insurance opt-out processes, and patient assistance programs.
  • Maintains a spreadsheet tracking medication access and detailing delivery of PrEP/PEP medications. Communicates with patients regarding problems, inquiries, and complaints. Stocks educational materials and provide appropriate materials to patients.
  • Ensures patient records are current and accurate. 
  • Helps implement goals, objectives, policies, procedures and systems for clinic improvement or quality analysis.
  • Reviews and updates forms used within the practice. Standardizes when possible.

General

  • Comfortable and competent in assisting patients with medication assistance paperwork.
  • Maintains strict confidentiality of all patient related information as directed by ASHwell policy and HIPPA.
  • Fosters teamwork within the clinic.
  • Other duties as assigned.

Qualifications

  • Exceptional customer service skills.
  • Ability to maintain effective and organized systems to track patient issues.
  • Ability to organize and manage multiple tasks simultaneously.
  • Knowledge of medical terminology.
  • Computer proficiency including strong skills using web-based applications and      Microsoft office products.
  • Strong communication and written skills, as well as a demonstrated ability to work effectively with diverse staff and populations. 
  • Ability to read, analyze, and convey complex information to a variety of      audiences; ability to respond to questions related to these concepts.

Preferred Qualifications

  • Experience working or volunteering in HIV/STI prevention or other community health programs.
  • Spanish language proficiency Experience working with EHRs.
  • Experience conducting Motivational Interviewing

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